Norwood Municipal Light Department

SERVING THE TOWN OF NORWOOD

Norwood Municipal Light Department (NMLD) provides electric service to over 15,000 business and residential customers in the Town of Norwood. NMLD takes a great deal of pride in offering exemplary service by offering rates that are the envy of its neighbors, and oftentimes resolving outages in a fraction of the time that nearby towns experience.

Energy Saving Rebates and Programs

HOME ENERGY ASSESSMENTS

Energy New England (ENE) provides no-cost energy assessments to residential customers of its partnering utilities. ENE’s expert Residential Energy Advisors will assess your home to identify heating, lighting, and weatherization opportunities can lead to increased energy efficiency and save money on your utility bills. All participants receive a Home Energy Assessment report that describes potential home improvements, the return-on-investment ratio, and a summary of rebate programs. What can I expect during my Home Energy Assessment?

Schedule your no-cost Home Energy Assessment via online sign-up, email us at hea@ene.org, or call 888-772-4242.

REBATES PROGRAMS: ELECTRIC ACCOUNT ELIGIBILITY & RESTRICTIONS
  1. Rebate program is for residential electric accounts only. Commercial accounts aren’t eligible to participate.
  2. Norwood Municipal Light Department (NMLD) will determine your electric account’s eligibility to participate in the program.
  3. An active residential electric account with NMLD for at least 6 months.
  4. Electric account must be in good standing, with no arrears, for at least 6 months.
  5. Rebate item must be installed at account location.
  6. Resident must agree to allow NMLD to inspect the installation on premises.
  7. Rebate maximums reset on July 1.
  8. Offer is subject to funding availability and can expire at any time.

To check your electric account’s eligibility, call Norwood Light at 781-948-1100.

Contact rebates@ene.org for all other questions.

ENERGY STAR® APPLIANCE REBATES

NMLD is pleased to offer rebates to customers purchasing selected energy efficient ENERGY STAR-rated appliances. ENERGY STAR appliances have been defined by the Department of Energy (DOE) as being significantly more energy efficient than the average comparable model.

Appliance Rebate
Dehumidifier (limit of 3) $75
Programmable Thermostat (limit of 2)
Wi-Fi Smart Thermostat (limit of 2)
Clothes Washer $150
Refrigerator* (proof of disposal of existing refrigerator is required; full size fridges only) $225
Electric / Heat Pump Water Heater $500
  • See account eligibility terms and conditions in section above.
  • $500 maximum in appliance rebates per residential account per year, not including Electric / Heat Pump Water Heater.
  • Limit of one Electric / Heat Pump Water Heater per residential account, per year.
  • Rebate will not exceed 50% of purchase price. 
  • *Refrigerators must be full-size and include a fridge and freezer component; mini-fridges and standalone freezers do not qualify.
  • Appliances included in a home purchase are not eligible for rebates.
  • Rebate issued as a check. 
  • Applications must be submitted to the portal or postmarked within 6 months (180 days) of purchase date/install date.

Required Documents:

  1. ENERGY STAR certification
  2. Sales receipt

Apply online via the Rebate Portal, administered by Energy New England. Email questions to rebates@ene.org.

*If you are not comfortable using a computer, or do not have access to one, please contact us at 508-698-1225.*

CORDLESS ELECTRIC LAWN EQUIPMENT REBATES

NMLD is pleased to offer rebates to customers purchasing cordless electric lawn equipment.

Item Rebate
Leaf Blower $25

Chain & Pole Saw
String Trimmer & Hedger $30
Hedge Trimmer $40
Pressure Washer $50
Rototiller
Push Lawn Mower $100

Snowblower
Riding Lawn Mower $200
  • See electric account eligibility terms and conditions in section above.
  • Rebate maximum is one approved item per category, per electric account, per calendar year. The maximum will reset on Jan 1 of each year.
  • Rebate will not exceed 50% of purchase price.
  • Applications must be submitted to the portal or postmarked within 6 months (180 days) of purchase date/install date.

Required Documents:

  1. Sales receipt

Apply online via the Rebate Portal, administered by Energy New England. Email questions to rebates@ene.org.

*If you are not comfortable using a computer, or do not have access to one, please contact us at 508-698-1225.*

AIR SOURCE HEAT PUMP & CENTRAL AC REBATES

NMLD is offering rebates on qualifying air source heat pump installations for customers who do not heat with natural gas. Natural gas customers are eligible for Mass Save’s residential air source heat pump program.

The NMLD air source heat  pump rebate program is divided into two categories – Whole-Home and Partial-Home. A $50 rebate is offered for Central AC installations.

  • Whole-Home rebate is available to customers who install heat pumps as the sole source of heating and cooling. Whole-home rebates are contingent upon the new heat pump system being sized to meet 90-120% of the total heating load at the outdoor design temperature, per ACCA Manual J Design Conditions, throughout 100% of the conditioned space. NMLD’s system design temperature is 9°F. A Manual J heat load calculation is required to be submitted for all whole home rebates. The Manual J’s Outdoor Design Temperature must be set at 9°F. This rebate also requires a home energy assessment to be completed prior to installation. Residences in buildings with 4 or fewer units may qualify for the whole home rebate.
  • Partial-home rebate is offered based on equipment size (tonnage) to customers who plan to keep an existing boiler or furnace in place to supplement a new heat pump system. A home energy assessment is strongly recommended but is not required for the partial-home rebate. Multi-unit residences in buildings with 5 or more units qualify for the partial home rebate.
Equipment Type Rebate Type Rebate Amount
Air Source Heat Pump Whole-Home $10,000 per home
Air Source Heat Pump Partial-Home $1,250 per ton* up to $6000

*Tonnage is determined using the AHRI cooling capacity measured at 95°F. Tons are calculated by taking the AHRI cooling capacity and dividing by 12,000 BTUs

Equipment Type

Rebate Type Rebate Requirements
Air Source Heat Pump Whole-Home
    • Homes built 1999 or earlier must complete all weatherization recommended in Home Energy Assessment. Abode will complete a inspection of completed weatherization and certify its completion.
    • Homes built 2000 or later are considered fully weatherized. No Abode inspection is required.
Air Source Heat Pump Partial-Home

A home energy assessment must be completed within three years of the air source heat pump installation. Schedule your no-cost Home Energy Assessment via online sign-up, email at hea@ene.org, or calling 888-772-4242. This is a requirement for the whole-home rebate, and strongly encouraged for partial-home

NMLD has partnered with Abode Energy Management to ensure that your air source heat pump project meets all rebate efficiency requirements. Abode can help you with any phase of your heat pump project, whether you’re just beginning the process or are ready to install. For whole-home projects, Abode will also certify that your home meets all weatherization requirements.

Looking for a contractor for your air source heat pump or weatherization? Check out Abode’s Participating Contractor list to find contractors familiar with NMLD’s rebate program. You are not required to use a participating contractor.

Additional Conditions:

  • Equipment included in a home purchase are not eligible for rebates
  • Rebate is issued as a check
  • Rebate is not to exceed the installed project cost
  • Applications must be submitted to the portal or postmarked within 6 months (180 days) of purchase date/install date.
  • Multi-unit buildings have additional restrictions. Please reference the following table to determine your unit’s eligibility for NMLDs air source heat pumps.
Building Type Rebate eligibility
1 – 4 unit building Partial or Whole home for each meter
5+ unit building Partial home for each meter
Condo Complex: 1 – 4 unit building Partial or Whole home for each meter (If more than one unit is installing heat pumps, please reach out to Abode at NMLD@AbodeEM.com to confirm eligibility)
Condo Complex: 5+ unit buildings Partial home for each meter (Please reach out to Abode at NMLD@AbodeEM.com to confirm eligibility)

Required Documents:

  1. AHRI or NEEP certificate showing AHRI number, SEER2 & HSPF2 ratings
  2. Abode forms (Install-QA form)
  3. Installer Invoice showing some or all payments made

Apply online via the Rebate Portal, administered by Energy New England. Email questions to rebates@ene.org.

If you are not comfortable using a computer, or do not have access to one, please contact us at 508-698-1225

WEATHERIZATION REBATES

Eligibility: All NMLD customers except those who heat with natural gas are eligible for the program. Mass Save offers no-cost home energy assessments and weatherization incentives for Norwood households and businesses that currently heat with natural gas. Visit Mass Save’s website for more information.

To participate in the Norwood Municipal Light weatherization rebate, you must
(1)
have completed a home energy assessment within the last three years, and
(2)
received a Quality Assurance Review (QAR) from Abode Energy Management.
(2a) For all customers, the weatherization rebate is only provided until the Quality Assurance Review (QAR) from Abode Energy Management is completed. In instances where a customer installs wall insulation, an infrared (IR) wall scan is required as part of the QAR. IR scans are only effective when there is a substantial temperature difference between the indoor air temperature and the outdoor air temperature, which most commonly occurs during the winter, so customers receiving wall insulation can expect to schedule their QAR during colder months. NMLD’s weatherization rebate will not be paid out until Abode’s weatherization QA process is complete.

Sign up online for a home energy assessment, or call Energy New England (ENE) at 888‐772‐4242 to schedule. Once you complete your energy assessment and find a contractor, contact Abode Energy Management for information regarding the Quality Assurance (QA) process. Review Abode’s List of Participating Contractors to get a head start today!

If you’re installing heat pumps along with insulation, you might be eligible for a $10,000 Whole Home heat pump rebate. Visit the AIR SOURCE HEAT PUMP & CENTRAL AC REBATES section above. 

Home Improvement Rebate
Insulation $500 (will not exceed 50% of job cost)
Air Sealing $500 (will not exceed 50% of job cost)
  • See account eligibility terms and conditions in section above.
  • Qualifying measures are those recommended from the Energy Audit/Home Energy Assessment.
  • Home energy assessment date is required to be within 3 years of job date.
  • Rebate is 50% of project cost, not to exceed $1000.
  • Work can be completed by a contractor or self-install. Self-installed labor costs aren’t eligible for rebate.
  • Rebates issued as a check.
  • Applications must be submitted to the portal or postmarked within 6 months (180 days) of purchase date/install date.

 

Required Documents:

  1. Home energy assessment report dated within the last three years
  2. Invoice detailing the work completed, showing some or all payments made

Apply online via the Rebate Portal, administered by Energy New England. Email questions to rebates@ene.org.

*If you are not comfortable using a computer, or do not have access to one, please contact us at 508-698-1225.*

SOLAR PROGRAM

NMLD’s solar rebate is $1.20/watt, capped at 25 kW DC. For more details, visit ENE’s solar page or email solar@ene.org.

NORWOOD DRIVES ELECTRIC

Norwood Drives Electric wants to help you get in an electric vehicle that’s right for you. Visit Norwood Drives Electric or contact one of ENE’s EV Specialists to take advantage of EV deals and stay informed on rapidly growing EV market.

EV Related Rebate Rebate
Level 2 EV Charger Purchase $1,000
 ‘NU-EV’ Electric Vehicle Purchase: PHEV or BEV (must have minimum 7 kWh battery) $1,500

Level 2 EV Charger Purchase Rebate Details

  • One EV Charger rebate per household, per year.
  • Vehicle must be registered to the NMLD service address. *For the EV purchase rebate, vehicle must be registered to the NMLD service address at the time of purchase.  
  • Customers must first enroll in Norwood Drives Electric’s EV off-peak charging rewards program. To enroll now or get more information, visit: Bring Your Own Charger – Norwood.
  • Work can be completed by a contractor or self-install. Self-installed labor costs aren’t eligible for rebate.
  • Eligible EV chargers must be UL listed, ENERGY STAR certified, and have Level 2 charging capabilities.
  • Eligible equipment: 
    • 240 volt wiring circuit with a 50 amp circuit breaker,
    • NEMA 14-50 240V outlet
    • Level 2 home charging station (unit must be UL listed and Energy Star certified)
  • Charging equipment included in a home purchase is not eligible for rebates.
  • Details can be found at Norwood Drives Electric – Charging Guide

‘NU-EV’ Electric Vehicle Purchase Rebate Details

  • Limit of one Vehicle Purchase rebate per household, per year.
  • Vehicle must be registered to the NMLD service address at the time of purchase
  • New and used all battery or plug-in hybrid electric vehicles are eligible.
  • Enrollment in BYOC is not required for EV purchase rebate eligibility.
  • Details can be found at Norwood Drives Electric – Buying Guide

General Terms – All EV Rebates

  • See account eligibility terms and conditions in section above.
  • Vehicle must be registered to the NMLD service address
  • Multi-dwelling unit residents (apartment or condo) using an external garage or another circuit connected to the property’s common service and not the resident’s residential service must also agree to schedule charging for off-peak hours during weekday evenings for a minimum of 36 months.
  • Rebate issued as a check.
  • Applications must be submitted to the portal or postmarked within 6 months (180 days) of purchase date/install date.

Required Documents:

  1. Vehicle registration
  2. Vehicle purchase agreement (‘NU-EV’ Electric Vehicle Purchase only)
  3. Installer invoice showing some or all payments made (Level 2 EV Charger only)
  4. Charger receipt (Level 2 EV Charger only) and/or vehicle purchase invoice with an itemized detail of charger included with purchase of vehicle
  5. Level 2 Model Number detailed on invoice or receipt

Apply online via the Rebate Portal, administered by Energy New England. Email questions to rebates@ene.org.

*If you are not comfortable using a computer, or do not have access to one, please contact us at 508-698-1225.*

RESIDENTIAL UNCONTROLLED ELECTRIC WATER HEATER PROGRAM

The Residential Uncontrolled Water Heater Program is for NMLD customers who have electric water heaters that are metered through their regular electric meter. These customers are able to have a switch installed on their electric hot water tank (at no cost) that allows the town to control their water heater during the town’s peak electric usage hours. The switches are installed by the NMLD licensed electrician and remotely controlled by NMLD at its central office.

Participating customers receive a credit of $4 dollars per month ($48 per year) on their electric bill.

Please call the NMLD billing office at 781-948-1150 if you would like to sign up for this program.

NMLD offers a $1,500 rebate for purchasing a qualified electric or heat pump water heater. Please see the ENERGY STAR® section above for details.

RESIDENTIAL CONTROLLED ELECTRIC WATER HEATER PROGRAM

The Residential Controlled Water Heater Program is designed for customers who have a separate electric meter for their electric water heater. The electric water heater is directly controlled by NMLD rather than by time clocks as it previously was. This method allows NMLD to shut off electric water heaters during the town’s peak demand periods. Participating customers are billed at a lower off-peak rate for allowing NMLD to control their electric water heaters.

Previously, the water heaters were shut-off for a period of 4 to 6 hours per day by time clocks. Under the new system, the hot water heaters are shut-off for less time (normally 2 to 3 hours on weekdays) and only as the town approaches its peak (usually between 11 am and 4 pm). The improved system is more convenient for the customer and allows the town to have better control of its peak demand.

To date, over 600 meters have been replaced.

COMMERCIAL / INDUSTRIAL ENERGY AUDIT PROGRAM

NMLD is pleased to continue its Commercial/Industrial Energy Audit Program. NMLD’s commercial customers in partnership with Energy New England (ENE). The audit will assess the efficiency of all major end uses, including, but not limited to, lighting and HVAC operations. All fuel sources will be evaluated during the assessment. At the conclusion of the assessment, the auditor will review potential  energy improvements. A full energy conservation report will be made available within thirty (30) days of the site visit.

To schedule an assessment, contact ENE at 1-888-772-4242 OR email commercial@ene.org.

COMMERCIAL / INDUSTRIAL LIGHTING RETROFIT PROGRAM
The Town of Norwood Municipal Light Department (“NMLD”) is pleased to offer a Commercial / Industrial Lighting Retrofit Program. NMLD designed this program to help our business customers use energy efficient lighting to meet their lighting needs. By participating in this program, our commercial customers will not only be reducing their electric bills but will also be helping the Commonwealth and NMLD achieve its carbon reduction and energy conservation goals.

This program has been divided into four groups: (1) municipal, (2) small commercial, (3) medium commercial, and (4) large commercial/industrial. The Town of Norwood will contribute a percentage of the project cost or up to certain specified limits depending upon the size of the customer. The breakdown is as follows:

Group # Group Name Customer Size 

(in annual consumption)

% of Project Cost NLD Max Contribution
Group 1 Municipal All sizes 50% $16,000
Group 2 Small Commercial < 700,000 kWh 75% $8,000
Group 3 Medium Commercial 700,000 < 4,000,000 kWh 60% $16,000
Group 4 Large Commercial/ Industrial > 4,000,000 kWh 50% $24,000

NMLD Commercial Lighting Retrofit Application

NMLD’s preferred calculation standard for Lighting upgrades can be downloaded below.

NMLD Lighting Retrofit Calculator

NMLD would like to see all of its business customers take advantage of this worthwhile program in order to reduce their energy demand and electric bills. However, budgetary limitations only allow a certain number of projects to be undertaken this year. Proposals will be judged according to which projects provide the greatest kilowatt reduction during peak periods per cost of the project (NMLD’s contribution).

Applications will be reviewed on a first-come-first-served basis. NMLD will determine whether it deems a project worthwhile. Determination as to whether a project is worthwhile is final and not subject to review. All work done must be completed and inspected to qualify for this program.

NMLD hopes this program will continue for several years and would like all of its business customers to participate. Many customers may be surprised to find that up to 33% of their electrical consumption is from lighting. Customers can realize substantial and ongoing savings by retrofitting existing lighting.

Any further questions concerning this program can be directed to Joe Collins, Economic Development Director and NMLD Key Accounts Manager, at 781-948-1116 or JaCollins@norwoodlight.net. The mailing address for the Norwood Light Department is 136 Access Road, Norwood, MA 02062.

You can also submit the application to commercial@ene.org for direct intake and processing.

COMMERCIAL / INDUSTRIAL REFRIGERATION RETROFIT PROGRAM

The Town of Norwood Municipal Light Department (“NMLD”) is pleased to offer a Commercial / Industrial Refrigeration Retrofit Program. This program is designed to help our business customers operate their commercial refrigeration systems as efficiently as possible. By participating in this program, our commercial customers will not only be reducing their electric bills but will also be helping the Commonwealth and NMLD achieve its carbon reduction and energy conservation goals.

This program has been divided into four groups: (1) municipal, (2) small commercial, (3) medium commercial, and (4) large commercial/industrial. The Town of Norwood will contribute a percentage of the project cost or up to certain specified limits depending upon the size of the customer. The breakdown is as follows:

Group # Group Name

Customer Size 

(in annual consumption)

NLD Max Contribution
Group 1 Municipal All sizes $10,000
Group 2 Small Commercial < 700,000 kWh $4,000
Group 3 Medium Commercial 700,000 < 4,000,000 kWh $8,000
Group 4 Large Commercial/ Industrial > 4,000,000 kWh $12,000

NMLD Commercial Refrigeration Retrofit Application

NMLD’s preferred calculation standard for Refrigeration measures can be downloaded below. It utilizes the Massachusetts Technical Reference Manual for the 2022-2024 Plan Years as its basis.

NMLD Refrigeration Retrofit Calculator

NMLD would like to see all of its business customers take advantage of this worthwhile program in order to reduce their energy demand and electric bills. However, budgetary limitations only allow a certain number of projects to be undertaken this year. Proposals will be judged according to which projects provide the greatest kilowatt reduction during peak periods per cost of the project (NMLD’s contribution).

Applications will be reviewed on a first-come-first-served basis. NMLD will determine whether it deems a project worthwhile. Determination as to whether a project is worthwhile is final and not subject to review. All work done must be completed and inspected to qualify for this program.

NMLD hopes this program will continue for several years and would like all its business customers to participate in this program. Many customers who have refrigeration systems may be surprised to find that up to 30% of their electrical consumption is from those systems. By retrofitting their existing refrigeration systems customers can realize substantial and ongoing savings.

Any further questions concerning this program can be directed to Joe Collins, Economic Development Director and NMLD Key Accounts Manager, at 781-948-1116 or JaCollins@norwoodlight.net. The mailing address for the Norwood Light Department is 136 Access Road, Norwood, MA 02062.

You can also submit the application to commercial@ene.org for direct intake and processing.

COMMERCIAL / INDUSTRIAL HEAT PUMP RETROFIT PROGRAM

The Town of Norwood Municipal Light Department (“NMLD”) is pleased to offer a Commercial / Industrial Heat Pump Retrofit Program. This program is designed to help our business customers who have delivered fuel to heat and cool their space in the most efficient manner possible. By participating in this program, our commercial customers will not only reduce their delivered fuel bills but will be help the Commonwealth and NMLD achieve its carbon reduction and energy conservation goals.

This program has been divided into four groups: (1) municipal, (2) small commercial, (3) medium commercial, and (4) large commercial/industrial. The Town of Norwood will contribute a percentage of the project cost or up to certain specified limits depending upon the size of the customer. The breakdown is as follows:

Group # Group Name

Customer Size 

(in annual consumption)

NMLD Max Contribution per Ton Capacity NLD Max Contribution
Group 1 Municipal All sizes $500 $25,000
Group 2 Small Commercial < 700,000 kWh $1,000 $15,000
Group 3 Medium Commercial 700,000 < 4,000,000 kWh $750 $25,000
Group 4 Large Commercial/ Industrial > 4,000,000 kWh $500 $30,000

NMLD Commercial Heat Pump Retrofit Application

NMLD’s preferred calculation standard for Heat Pump measures can be downloaded below. It utilizes the Massachusetts Technical Reference Manual for the 2022-2024 Plan Years as its basis.

NMLD Heat Pump Retrofit Calculation

NMLD would like to see all of its delivered fuel business customers take advantage of this worthwhile program to reduce their heating and cooling costs. However, budgetary limitations only allow a certain number of projects to be undertaken in any given year.

Applications will be reviewed on a first-come-first-served basis. NMLD will determine whether it deems a project worthwhile. Determination as to whether a project is worthwhile is final and not subject to review. All work done must be completed and inspected to qualify for this program.

NMLD hopes this program will continue for several years and would like all of its delivered fuel business customers to participate. Many customers may be surprised to find that more than 40% of their facility’s energy consumption comes from Heating, Cooling and Ventilation (HVAC) loads. By retrofitting their existing HVAC system, customers can realize substantial and ongoing savings.

Any further questions concerning this program can be directed to Joe Collins, Economic Development Director and NMLD Key Accounts Manager, at 781-948-1116 or JaCollins@norwoodlight.net. The mailing address for the Norwood Light Department is 136 Access Road, Norwood, MA 02062.

You can also submit the application to commercial@ene.org for direct intake and processing.

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